Refund eligibility depends on the specific event, ticket type, and timing of your request. Unless otherwise stated on the event page, the following general principles apply.
Event Cancellation
If an event is cancelled by the organiser, eligible ticket holders will receive a refund to the original payment method or an alternative remedy as communicated by Tarot Entertainment.
Event Postponement
If an event is rescheduled, tickets may remain valid for the new date. Refund options, if available, will be announced for that specific event.
Customer-Initiated Cancellations
Unless explicitly permitted for a given pass type, tickets are generally non-refundable. Convenience or processing fees, if charged, may be non-refundable.
Failed or Duplicate Payments
If you were charged incorrectly or your payment succeeded but ticket issuance failed, contact us with your order reference. Verified duplicate or erroneous charges will be refunded.
Contact
Refund requests: hello@tarotentertainment.com